Archive | October, 2011

A Great Start

26 Oct

Pee Wee's Big AdventurePerhaps you’ve been here? Business travel took us a two-hour plane ride from home. Comfortable in the knowledge that our reserved rental car would be ready for the two-hour drive to our first meeting, we stepped up to the Hertz service desk: “Good morning, we have a reservation.” The pleasant customer service person replied “I’m sorry, we don’t have any cars.” I looked at him in disbelief, “I’m sorry, what did you say?” “Unfortunately, we have no cars.” I looked around the waiting room, suddenly noticing there was someone sitting in every available chair in the building – obviously all waiting for rental cars. I began to feel I was in a Seinfeld episode without the laugh track.

“We have a meeting that’s a two-hour drive away, what are our options?” After explaining that there had been a race car event that weekend, a huge trade show beginning that day, as well as a big charitable event in the same locale, thus, the shortage of rental vehicles, the Hertz rep thought quietly for a moment. Meanwhile my travel companion, business partner, husband, brains-of-the-operation, expressed dismay that we could have flown all the way from Boston only to miss our first appointment of the week. Not a good start.

Kenneth, the nice Hertz rep picked up the phone, made a three-minute phone call to Renita at Dollar Rental, then nodded his head, “You have a car, let’s get you a lift to Dollar and you’ll be all set.” We didn’t have to push him, Kenneth wanted to help us take care of business, as did Renita at Dollar, who made sure our GPS was in good working order before sending us on our way.

It could have been a disappointing start to our travels, but I think most people given the opportunity would do whatever is in their power to help in this situation. It took a simple phone call to give these travelers a great start. By the way, I emailed Hertz expressing our appreciation of Kenneth and his solution to the challenge.

Here’s what happened to Jerry and that other Elaine:


Stay Hungry, Stay Foolish

7 Oct

Apples“Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it. And, like any great relationship, it just gets better and better as the years roll on. So keep looking until you find it. Don’t settle.”

Steve Jobs inspired his audience at Stanford University’s commencement in 2005, relating three important stories of his life, including his adoption as an infant, the creative freedom he felt upon being fired from the company he started in his parents garage, and the way he understands death to be “life’s change agent”.

Jobs himself has been a serial agent of change and innovation with his vision of how life should be lived. In his world, change was not to be feared, but embraced.

I think this quote filters his 15 minute address to the graduating students down to its essence. “Your time is limited, so don’t waste it living someone else’s life…..Stay hungry; stay foolish.”

Be sure to watch Jobs’ 2005 commencement address at Stanford – brilliant:

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