We had a Saturday afternoon free. Relatively free, anyway – just errands to be done and tying up loose ends before heading out to dinner and a show with friends. During a cold call from the Kirby Vacuum cleaner people that morning, we decided to let them come by and show us the vacuum/carpet shampooer in exchange for a free rug cleaning, which we had been putting off for ages. What we didn’t plan on was that the Kirby sales rep would be such a great guy.
Once a musician, some changes in his life required him to work a 9 to 5 job so he could take care of his young son, so he signed on with the local Kirby distributor and learned about the Kirby system ten years ago. We had done some research – if you Google “Kirby Vacuum”, you’ll find many stories of people being bullied by unsavory sales people into making purchases they neither wanted nor could afford. Our Kirby rep told us at the beginning, “I’m here to show you how it works – you’ll either buy it or you won’t”. Fair enough. We wanted our carpet cleaned. And we felt strong enough to say “no” to this guy at the end of the process.
He was neither a bully nor unsavory. What he was, was knowledgeable, pleasant, quick, and efficient. Being in sales ourselves, we appreciate that in a salesperson. He was personable without being too personal.
We listened to his pitch, asked questions, and let him clean our carpet. What we didn’t do was say “no”. The Kirby Sentria system vacuums rugs, floors, furniture, and delicate items like lamp shades. It also shampoos carpets (without soaking them or using harsh chemicals) and has brushes and crevice tools to make vacuuming air conditioning grates, ceiling fans, that narrow space on either side of the fridge or car seat, and especially carpeted stairs, easy and quick. There are more accessories for floor buffing or polishing, sanding and other tasks, but we opted out on those. I’ve since used many of the attachments and functions of the Kirby Sentria we now own, and it truly is one of the best and most efficient household appliance investments we’ve made in our 28 years of home maintenance.
This post was intended less as an endorsement of the Kirby product itself, and more an endorsement of this terrific sales professional, who represents his company, his product, and himself, with enthusiasm and class. Thank you, Tom, for showing us how it’s done.